Are Tattooed Staffers Acceptable at Your Hotel?
Are tattoos on staffers in your hotel all right with you? If not, with them becoming more mainstream and common, you may want to rethink how your hiring policy impacts your guests and the competency...
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Trump Hotels Kicking Off New Midscale Brand
In a departure from the luxury hotels that the Trump brand is known for, the company is going after the midscale market with a new line, American Idea. Former Wyndham CEO Eric Danzinger is heading up...
View ArticleU.S. News Rates Hotel Rewards Programs
U.S. News & World Report has named the Marriott Rewards program as number one in its hotel rewards ratings, awarding it a high 4.92 out 5 points. Wyndham Rewards comes in second at 4.74 and Choice...
View ArticleHotel Panel Urges Franchisees to Leverage Their Brands Better
Hotel brands have an abundance of programs and tools that franchisees surprisingly are not taking advantage of, according to a panel of hotel experts meeting at a Chicago conference.read more
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Guidelines for Surviving Today's Changing Hotel Environment
Marriott Kaua'i Beach ClubThe hotel business is facing new kinds of competition and changing expectations. Here are four focus points for hotel owners and managers to use in meeting today's challenges...
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Mandalay Bay Brand Will Survive Massacre, Say Experts
Håkan Dahlström photoHospitality experts weigh in on whether or not the Mandalay Bay can survive the tragedy in which one of its hotel guests played a key role. The consensus is that it can press on...
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Hyatt Hotel Consumers Are Hit with Major Credit Card Hack
Manchester Grand Hyatt, San Diego / Jeff Kubina photoBrian Krebs reports that Hyatt Hotels Corporation has been hit with its second credit card breach in as many years. read more
View ArticleAirbnb Planning to Expand into All-Inclusive Bookings
Airbnb co-founder Joe Gebbia, in Australia early this week, made clear that his ambitions for the company extend far beyond its spectacular growth thus far.read more
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Study: Hotel Loyalty Program Partnerships Vital to Customer Satisfaction
Marriott Rewards ranked highest in overall customer satisfactionAccording to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study released on Wednesday, having a diverse portfolio of reward...
View ArticleGuests Finding Hidden Cameras in Their Airbnb Rooms
Guests staying at Airbnb homes have been discovering hidden cameras tucked away in such places as fake motion detectors or in smoke detectors. A spokesperson for the company says that finding cameras...
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